Frequently Asked Questions

1. What do I need to buy a Key Code?
   • Be registered with the National Automotive Service Task Force (NASTF). They will provide you with an ID number and password. Both are needed to obtain codes.
   • Verify that the code is for the registered owner of the vehicle or his or her authorized agent is the requestor.
   • Verify that the registration matches the subject vehicle.
   • Secure a valid VIN Number.
   • The vehicle license plate number and state.
   • Valid credit card with the billing address, card number, CVV number, and expiration date.
2. How do I get Key Code support?
   • Click on the “For Support with Key Codes, Contact Us Here” link. Fill in the required information and click “Submit”.
   • Customer Service will respond via email or phone within 1 business day. Normal business hours are Monday-Friday 8AM to 5PM EST. (Excludes Holidays)
3. What is the cost of a Key Code and Vehicle PIN or Auth Pin?
   • USD $30
4. Where can I purchase key FOBs?
   • All key FOBs must be ordered through the Mopar Estore.
5. Will I receive verification of my key code (except Chrysler Crossfire, Dodge Sprinter, FIAT® Brand vehicles, and ALFA ROMEO Brand vehicles) purchase?
   • Yes, the key codes will be displayed once the transaction has been complete. You can print this confirmation screen as a receipt. Your credit card statement will also be valid as a receipt for this transaction.
6. Can I buy a subscription for this service to obtain multiple codes?
   • No, each transaction is recorded by the National Insurance Crime Bureau (NICB) and needs to be processed and paid for individually.
7. Can my request be rejected by the NASTF or NICB?
   • Your request can only be rejected if you do not meet the necessary qualifications. (See “what do I need to buy a Key Code”).
8. Where can I obtain Service Information or Flash that may be required?
   • A subscription to TechAuthority Online can be obtained at www.TechAuthority.com
9. How do I get a refund if the code is wrong or does not work?
   • Click on the “For Support with Key Codes, Contact Us Here” link. Fill in the required information and click “Submit”.
   • The help desk will take your request for a refund and forward it to the FCA US Locksmith Department.
   • A background check will be done on the transaction for verification.
   • A refund will be issued if there are no discrepancies, however the transaction will still be recorded with the NICB (National Insurance Crime Bureau).
   • Customer Service will respond via email or phone within 1 business day. Normal business hours are Monday-Friday 8AM to 5PM EST. (Excludes Holidays)